Eligibility
Credits and event packages are non-refundable once delivered. Delivery includes any guest upload, polish, export, or production activity tied to your event.
Refunds
Non-refundable by default, with narrow exceptions.
Eligibility, service-failure exceptions, and how to request a review.
Service failures
If The Aisle cannot deliver a purchased feature due to a platform incident or billing error, refunds, credits, or extensions are reviewed case-by-case.
Polish results
AI polish depends on source photo quality and is not refundable based on subjective preferences. Preview output before publishing or exporting.
How to request a review
Email support with the purchasing email, event link, and reason for the request. When issued, refunds are processed through Stripe to the original payment method.